Returns & Exchanges
At Filo Hevis, we want you to be completely satisfied with your purchase. If your new fashion piece isn't quite right, you can return or exchange it within 30 days of delivery provided it is in its original, unworn condition.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Package Your Items
Securely place the items in their original packaging, ensuring all tags are attached and the garment is free from any signs of wear.
Attach the Label
Download and print the prepaid shipping label provided via email and affix it clearly to the outside of your return package.
Drop Off and Track
Drop your package at any authorized courier location and keep your tracking receipt; we will process your refund or exchange within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing